RED enterprises of nc, llc provides website and email hosting to our clients as a value-added benefit.  For hosting prices and features, please contact us.

Look below for frequently asked questions and helpful information regarding your email and website hosting.

If you can’t find the answer below, please feel free to contact us via email or by calling us at (704) 210-8706.

Q: How can I find out how many people are visiting my website?

A: Your website statistics report can be viewed at www.<yourdomain>.com/stats (ie. www.red-enterprises.com/stats). These reports are password protected and you will need to be assigned a password before you are able to access them. Contact us to get your password.

 

Q: What do the different numbers on my statistics report mean?

A: Website stats can be a bit cryptic. For a short glossary of terms used in your statistics report, read below. If you still have questions on how to interpret your website's statistics, contact us.

Main Headings

  • Hits represent the total number of requests made to the server during the given time period (month, day, hour etc..).
  • Files represent the total number of hits (requests) that actually resulted in something being sent back to the user. Not all hits will send data, such as 404-Not Found requests and requests for pages that are already in the browsers cache.
    • Tip: By looking at the difference between hits and files, you can get a rough indication of repeat visitors, as the greater the difference between the two, the more people are requesting pages they already have cached (have viewed already).
  • Sites is the number of unique IP addresses/hostnames that made requests to the server. Care should be taken when using this metric for anything other than that. Many users can appear to come from a single site, and they can also appear to come from many ip addresses so it should be used simply as a rough guage as to the number of visitors to your server.
  • Visits occur when some remote site makes a request for a page on your server for the first time. As long as the same site keeps making requests within a given timeout period, they will all be considered part of the same Visit. If the site makes a request to your server, and the length of time since the last request is greater than the specified timeout period (default is 30 minutes), a new Visit is started and counted, and the sequence repeats. Since only pages will trigger a visit, remotes sites that link to graphic and other non- page URLs will not be counted in the visit totals, reducing the number of false visits.
  • Pages are those URLs that would be considered the actual page being requested, and not all of the individual items that make it up (such as graphics and audio clips). Some people call this metric page views or page impressions, and defaults to any URL that has an extension of .htm, .html or .cgi.
  • A KByte (KB) is 1024 bytes (1 Kilobyte). Used to show the amount of data that was transfered between the server and the remote machine, based on the data found in the server log.

Common Definitions

  • A Site is a remote machine that makes requests to your server, and is based on the remote machines IP Address/Hostname.
  • URL - Uniform Resource Locator. All requests made to a web server need to request something. A URL is that something, and represents an object somewhere on your server, that is accessable to the remote user, or results in an error (ie: 404 - Not found). URLs can be of any type (HTML, Audio, Graphics, etc...).
  • Referrers are those URLs (websites)that lead a user to your site or caused the browser to request something from your server. The vast majority of requests are made from your own URLs, since most HTML pages contain links to other objects such as graphics files. If one of your HTML pages contains links to 10 graphic images, then each request for the HTML page will produce 10 more hits with the referrer specified as the URL of your own HTML page.
  • Search Strings are obtained from examining the referrer string and looking for known patterns from various search engines. The search engines and the patterns to look for can be specified by the user within a configuration file. The default will catch most of the major ones. 
    • Note: Search strings are only available if that information is contained in the server logs.
  • User Agents are a fancy name for browsers. Internet Explorer, Netscape, Opera, Firefox, etc.. are all User Agents, and each reports itself in a unique way to your server. Keep in mind however, that many browsers allow the user to change it's reported name, so you might see some obvious fake names in the listing.
    • Note: User agent information is only available if that information is contained in the server logs.
  • Entry/Exit pages are those pages that were the first requested in a visit (Entry), and the last requested (Exit). These pages are calculated using the Visits logic above. When a visit is first triggered, the requested page is counted as an Entry page, and whatever the last requested URL was, is counted as an Exit page.
  • Countries are determined based on the top level domain of the requesting site. This is somewhat questionable however, as there is no longer strong enforcement of domains as there was in the past. A .COM domain may reside in the US, or somewhere else. An .IL domain may actually be in Isreal, however it may also be located in the US or elsewhere. The most common domains seen are .COM (US Commercial), .NET (Network), .ORG (Non-profit Organization) and .EDU (Educational). A large percentage may also be shown as Unresolved/Unknown, as a fairly large percentage of dialup and other customer access points do not resolve to a name and are left as an IP address.
  • Response Codes are defined as part of the HTTP/1.1 protocol (RFC 2068; See Chapter 10). These codes are generated by the web server and indicate the completion status of each request made to it.

Q: How can I access my email account via the internet?

A: Your POP email can be accessed via the internet by going to https://www.<yourdomain>.com/webmail (ie. https://www.red-enterprises.com/webmail) . You may be asked to accept a Security Certificate, do so or you will not be able to access your webmail.  You will need to provide your Username and Password to access your email. From the Webmail system, you can read, delete and compose emails. Because Webmail is web-based, you can access your email from anywhere you have an internet connection. Prior to using Webmail, be sure to go to Options -> Personal Information and provide your Full Name, Email Address and Reply-To Address.  Failure to do so can cause emails to be directed incorrectly.

 

Q: How can I access my email using Outlook or Outlook Express?

A: To setup Outlook 2000 or Outlook Express, follow these instructions. For Outlook 2003, follow these instructions.

 

Q: How can I access my email using Netscape Mail?

A: To setup Netscape Mail, follow these instructions.

 

Q: The email program I use is not listed, how can I setup my program to access my email?

A: If you are not using Outlook, Outlook Express or Netscape to access your email, contact us and tell us what you are using. We will provide you with instructions on how to setup your email. Please include your phone number, so we can call you as needed.

 

Q: I want to buy a new domain name for my website, what do I need to do?

A: We recommend that you contact us to setup your new domain name and register it for you.